Refund policy

We hope you’ll be happy with your order, but we understand that sometimes you may change your mind.

If you order online, you have 14 days from the day you receive your order to let us know that you would like to cancel or return it. Once you have notified us, you then have a further 14 days to return the item.

Before returning an item, please contact us by email. We’ll provide you with the correct return address and any information you need for your return.

You’re welcome to inspect your item as you would if you were viewing it in a shop. However, please take care of it while it is with you. Items should not be used or slept on and should be kept in good condition and securely packaged for their return.

If an item has been handled more than is reasonably necessary and this has reduced its value, we may make a reasonable deduction from the refund to reflect the loss in value.

For change-of-mind returns, customers are responsible for arranging and paying for the return of their order.

Beds, mattresses and other furniture items are large and may require a specialist furniture courier. We recommend using a suitable tracked and insured delivery service and ensuring the item is securely packaged to prevent damage during transit.

Please note that return costs for large or bulky items can be significant and will vary depending on the size of the item and your location.

Once your return has been received, we’ll check the item and process any refund due as quickly as possible.

Refunds will be made to the original payment method and will include the cost of our standard delivery service. If you chose a more expensive delivery option, such as an upgraded or express service, the additional delivery charge will not be refunded.

We will issue any refund due without undue delay and no later than 14 days after we receive the returned goods, or after you provide evidence that the goods have been sent back, whichever happens first.

If your order arrives faulty, damaged, incorrect or not as described, please contact us as soon as possible and we’ll help put things right.

Depending on the circumstances, this may include arranging a collection, repair, replacement or refund.

If an item is faulty, damaged or has been supplied incorrectly, you will not be responsible for reasonable return or collection costs.

This policy does not affect your statutory rights.