Shipping policy

We deliver beds, mattresses and other large items throughout mainland England and Wales. Your delivery charge is based on your postcode and will be shown at checkout before you complete your order.

Your exact delivery charge will be calculated automatically when you enter your delivery address at checkout.

Our standard service is delivery to the main accessible entrance of your property. You will be responsible for moving the item inside and into your chosen room.

Inside or room-of-choice delivery may be available as an optional paid upgrade in selected areas. This is subject to safe and suitable access. Any available options and additional charges will be shown at checkout or confirmed with you before delivery.

Unless agreed separately, delivery does not include assembly, removal of packaging or disposal of an existing bed or mattress.

We will contact you by telephone or email to arrange or confirm your delivery. Please make sure the contact details and delivery address entered with your order are correct.

We aim to deliver your order within 15 days unless a different timeframe is shown on the product page or agreed with you. Occasionally, delivery may be affected by product availability, weather, traffic or circumstances outside our reasonable control. If there is a significant delay, we will contact you as soon as possible.

An adult must be available at the property to accept the delivery.

Before ordering, please check that the product will fit through the entrance and any gates, pathways or other access points leading to your property.

Please let us know before delivery if there are narrow roads, restricted parking, steps, flats or any other access difficulties. Our delivery team may be unable to complete a delivery where access is unsafe or could cause injury or damage.

An additional delivery charge may apply if:

We will contact you to arrange a new delivery date and confirm any applicable charge.

We do not currently deliver to Scotland, Northern Ireland, the Republic of Ireland, the Isle of Man, the Isle of Wight, the Channel Islands, the Isles of Scilly or other offshore locations.

As our products require delivery to a physical property, we are also unable to deliver to PO Boxes or BFPO addresses.

Please check your order as soon as reasonably possible after delivery. If an item is damaged, faulty or incorrect, contact us promptly with your order number and photographs. We will investigate the issue and arrange an appropriate resolution.

This delivery policy does not affect your statutory rights.